Quality continually evolving concept has been changing since a long time and has been addressed by different name: Inspection, Quality Control, Quality Assurance, Quality Circles, Quality Management, Total Quality Management etc. Quality Management in Technical Systems and People Systems simultaneously is a must in today’s New World of Business created by customer competition and change needing flexibility and quick response. Quality systems require global thinking in many facets. These days one sided views have been replaced by many sided views for assessing and deciding the course of action. To achieve dramatic improvements in critical, contemporary measures of performance such as Quality, Cost Service and Speed, the management team needs orientation to have up-to-date knowledge and the skills required. This calls for Systematic Education in Total Quality Management. |